SPA POLICIES

Cell Phones

Please turn off your cell phones, beepers or other electronic devices upon entering the spa.

Reservations

Reservations for our Baden Spa spa may be made online at BadenSpa.com at least 18 hours prior to your visit, or by calling the Spa directly at 561-584-8575. We encourage you to schedule your Spa services well in advance of your visit to ensure the widest selection of treatments and appointment times. Spa appointments must be held with a credit card.

Cancellation Policy

We require that any changes or cancellations are made at least 24 hours before the scheduled appointment time.

Third party Vouchers will be redeemed 48 hours in advance of the reservation time.

All non-cancellations or “No-Shows” are subject to a fee of $50, including vouchers purchased on third party websites. By making an appointment, clients agree to the Spa policy.

Out of respect for our clientele, treatments for clients arriving more than fifteen minutes late will be honored at the spa manager’s discretion.

Arrival and Check-In

Please prepare ahead for your spa relaxation time by arriving 20-30 minutes before your scheduled first time of appointment to complete a short health form and change into treatment appropriate clothing.

Arriving late for your appointment will shorten the length of your session(s). As a courtesy to all our guests, we regret that we cannot extend your service into the next guest’s appointment time. Full charges apply for remaining portion of your session.

Skin Condition

Face and treatments are not recommended on recently sunburned skin. We also recommend that all ladies do not shave at least four hours prior to receiving a body treatment. We request that all male guests do not shave the same day as the Gentlemen’s Facial.

Children

Please arrange for childcare in advance of your appointment to respect the quiet of our adult environment. We offer a limited range of services for guests 12 and above and require parental supervision. Please inquire for more details.

During Your Visit

Upon arrival, we recommend enjoying some tea or water before your session in our reception area, where you will wait for your spa therapist to meet you.

Next, for your session you will be escorted to your private treatment room and given instructions to disrobe to your level of comfort for your session. Undergarments may be worn if preferred. Your spa therapist will leave as you prepare.

Your comfort is important to us. Our professional spa therapists will drape your body to unveil only the portion of the body that is being treated for every session. Professional draping is performed throughout the duration of the service for privacy. Draping is not optional at Baden Spa and this policy is strictly respected by our therapists to the best of our knowledge.

Alcohol/Tobacco

Baden Spa & Wellness is a smoke-free facility. Alcohol is not permitted within the spa. For your best health and safety, we do not recommend excessive consumption of alcohol before or after your treatments. The detoxifying effects of these services along with the dehydrating effects of excessive alcohol consumption are contraindicated.

Health

A brief health form and release must be completed prior to salon or spa services. This information assists our spa therapists to plan for your service and to assure your maximum safety and comfort. Please advise the reservationist in advance of any special medical or physical conditions such as allergies, pregnancy, high blood pressure, complicated health issues or special needs. We reserve the right to decline service to guests who are in the first stage of pregnancy, have complicated medical issues that spa services may be contraindicated or those who have arrived visibly intoxicated.

Prices/Service Charges/Gratuities

All prices and services subject to change without notice. For your convenience, a 20% service charge is applied to each service (based on the full price of the service), which is distributed to the spa staff as part of their compensation and may be collected prior to the service for first time clients. Gratuities are appreciated, but can be accepted in cash only.

All purchases of prepaid discounted packages are final and non-refundable. The Spa reserves the right to make exceptions, however, used services are non-refundable. By booking an appointment and receiving a service, the client is agreeing to our Spa Policy and thus responsible for complete payment and service charge.

Spa Payments

We accept cash, all major credit cards, Baden Spa gift cards and personal checks. Payments are charged to your card only after you check in. All rates subject to applicable additional fees and taxes.

Belongings

Spa lockers are not available for our spa guests. Please do not bring valuables as Baden Spa & Wellness cannot be responsible for lost or stolen items.

Refund Policy

We strive to provide you with the best possible spa experience, therefore please let us know the day of your purchase or service if you have a concern or complaint. Services and sales are final and non-refundable. Dissatisfactory services may be eligible for similar services of the same value.

All purchases of prepaid discounted packages are final and non-refundable. The Spa reserves the right to make exceptions, however, used services are non-refundable. By booking an appointment and receiving a service, the client is agreeing to our Spa Policy and thus responsible for complete payment of the package and any service charges.

Gift Cards

Gift cards are the perfect gift for anniversaries, birthdays, corporate incentives, holidays, thank you gift or for any year round gift giving. Please inquire at 561-584-8575.

Gift Cards may be used for services, service charge or Baden Spa & Wellness retail products. Baden Spa gift cards do not expire and may not be redeemed for cash. The Spa cannot replace lost or stolen gift cards and actual gift card must be presented at the time of service.

DISCLAIMER

The information on this Web site is provided for general information, is not intended to provide medical advice and should not be relied upon as a substitute for professional medical advice, diagnosis or treatment.

We may provide links on the Web site to other Web sites that are not under our control. In general, any Web site that has an address (or URL) not containing our domain name is such a Web site. These links are provided for convenience or reference only and are not intended as an endorsement by us of the organization or individual operating the Web site or a warranty of any type regarding the Web site or the information on the Web site.

In consideration for your use of and access to our Web site, you agree that in no event will Baden Spa, its affiliated or related entities, its content providers or any other party involved in creating, producing or delivering this Web site or any site linked to this Web site, be responsible or liable to you or entity in any manner whatsoever (including, but not limited to, persons who may use or rely on such data or materials or to whom such data and materials are furnished) for any loss, damage (whether actual, consequential or punitive), injury, claim, liability or other cause of any kind or character whatsoever based upon or resulting from any information provided in this Web site or arising from any decision made or action or non-action taken by you or any other person in reliance upon the information provided through our Web site, even if you advise us of the possibility of any claims or damages.

Baden Spa has made and will continue to make efforts to include accurate and current information on this Web site. However, the materials in our Web site are provided “as is” and to the fullest extent permissible pursuant to applicable law, Baden Spa disclaims all warranties, express or implied, including, without limitation, implied warranties of merchantability and fitness for a particular purpose. Baden Spa does not assume any responsibility or risk for your use of the Web site. This practice does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected or that our Web site or server that makes such sites available are free of viruses or other harmful components. Baden Spa does not warrant or make any representations regarding the use or the results of the use of any of the materials on our Web site in terms of their correctness, accuracy, reliability, completeness, timeliness or otherwise. Except as specifically stated otherwise, Baden Spa does not endorse, control or assume responsibility for any product, brand, method, treatment, information or services on the Web site, in any way.

The information on BadenSpa.com is not presented or intended to diagnose any medical condition or prescribe any treatment. The information on this web site or in emails is designed for educational purposes only and is not intended to be a substitute for informed medical advice or care.

Do not use this information to diagnose or treat any health problems or illnesses without consulting a doctor.